MULTI-CHANNEL ESCALATION
Frictionless Human Handover & Lead Routing
Never lose a high-value customer to automated dead-ends. Detect intent, capture verified lead details, and escalate chats instantly to WhatsApp, email, or live support platforms.
Multi-Channel Routing Capabilities
Ensure smooth handoffs with complete context preservation.
Direct WhatsApp Integration
Pass full user chat histories directly into an official WhatsApp Business click-to-chat thread with one tap.
Automated Email Transcripts
Deliver full conversation summaries and captured lead contact details instantly to your sales inbox or support desk.
Always-On "Talk to a Person"
An always-available handover button sits alongside the chat, so a visitor can reach a human at any point, not just after a failed answer.
Intent-Based Triggering
Automatically suggest human transfer whenever confidence scores drop below defined thresholds or pricing keywords are detected.